Service Advisor - Put Your Career into Drive at DC Motors!
Rockhampton, Full Time, Automotive
Please Quote Reference Number 73942
  • Automotive Service Advisor
  • State of the art facilities
  • Join the team at DC Motors in Rockhampton

  • DC Motors are part of central Queensland's largest automotive group and have been serving the community for over 50 years. DC Motors belongs to the Autopact Group, one of the largest automotive groups in Australia, offering great career potential.

    We have a position available for a Service Advisor to join our Service Department.

    In this position, your day will be busy and filled with variety. You will utilise your administration and customer service skills to act as the principal contact between the dealership and the customer, for repair and maintenance service on vehicles.

    In this role your main responsibility will be liaising with the service department customers, both face to face and over the phone.

    Your day will consist of:
    • Taking customer enquiries and service bookings
    • Determining the customers' needs and communicating these to the workshop, to fix it right the first time and deliver the vehicle on time
    • Following the progress of the vehicles throughout the course of the service and keeping the customers informed
    • Gaining authorisation for extra work
    • Providing quotes
    • Providing superior customer service so all of our customers 'drive away HAPPY'
    We are looking for someone who is motivated, has a strong work ethic and who can be accountable for the success of the department and customer satisfaction.

    You'll also have:
    • A proven customer-first attitude with an approachable, friendly personality
    • A professional phone mannerism and presentation
    • Exceptional recommendation skills
    • Effective time management and organisational skills with the ability to multi task
    • Proven intermediate computer skills
    • Strong administrative skills
    • A strong focus on providing exceptional customer service
    If you love dealing with people and have a fascination with cars, this is the position for you.

    APPLY NOW and fill in the online application form today!

    Please Quote Reference Number 73942

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    Please Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in Australia?

    (Q2) Do you have a current Australian drivers licence?

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    (Q3) How many years experience do you have in a customer service role?

    (Q4) How would you rate your English language skills?

    Limited proficiency

    Professional working proficiency

    Native or Bilingual proficiency

    (Q5) Do you have any Automotive industry experience? (Please Answer: YES or NO)

    (Q6) Why are you the ideal candidate for this role?

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