Casual Customer Service / Brand Advocate Consultant
Please Quote Reference Number 82887
  • Phone based customer service position
  • Work from Home - Casual Role - 2-3 Days per Week
  • Large multi-franchise car dealership group

  • Our Multi-Franchise dealership group is currently looking for a customer-focused Brand Advocate Consultant to join our team.

    Our ideal candidate will have previous customer service experience, preferably within the automotive industry, however this is not essential.

    We're looking for someone who possesses:
    • Well developed communication skills
    • Excellent problem solving skills
    • Confident telephone techniques
    • A basic knowledge of the automotive industry
    • Strong administration and organisation skills
    You'll play an integral role in the success of our business, ensuring we continue to deliver the highest quality care to our customers, while achieving continual improvement in our service levels and support processes.

    In this role, you'll be responsible for:
    • Acting as the principal contact between the dealership group and customers for repairs and maintenance service on vehicles
    • Representation of a large multi franchise dealership group
    • Driving and maintaining brand specific customer satisfaction levels in line with KPIs
    • Owning customer enquiries / concerns and providing a proactive and positive solution
    • Assisting in attracting new and maintaining current customers
    This is a casual role working from home 2-3 days per week.

    You'll enjoy an attractive hourly rate (aligned with experience) as well as ongoing training and support to develop your skills.

    If this sounds like the kind of role that you could make your own, APPLY NOW and fill in the online application form.

    Please Quote Reference Number 82887

    Please Complete the Details in our Form Below

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    Please Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in Australia?

    (Q2) Do you have a current Australian drivers licence?

    Yes

    No

    (Q3) How many years experience do you have in a customer service role?

    (Q4) How would you rate your English language skills?

    Limited proficiency

    Professional working proficiency

    Native or Bilingual proficiency

    (Q5) Do you have any Automotive industry experience? (Please Answer: YES or NO)

    (Q6) Why are you the ideal candidate for this role?

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