IT Help Desk / Service Desk Technician
Northbridge, Full Time, IT Jobs
Please Quote Reference Number 83535
  • Diploma in IT or Networking (or higher qualification)
  • Knowledge of automation products, databases & remote control
  • Join the growing team at City Toyota in Northbridge

  • City Toyota is part of the Sci-Fleet Group which has been operating in the motor industry for over 40 years and has grown to encompass numerous automotive franchises across the country including multiple high performing Toyota dealerships.

    We are currently seeking the expertise of an experienced IT Help Desk / Service Desk Technician to join our team.

    This role will initially be based in Northbridge, however there are plans to relocate the position to Bayswater in the future.

    In this role you will provide initial triage support for level 1 computer and systems issues. This may require engaging with internal and external stakeholders to troubleshoot and resolve issues involving systems software and infrastructure. You will answer queries on basic technical issues (hardware and software) and offer advice to solve them.

    To be considered for this opportunity, you will need to demonstrate:
    • Minimum of a Diploma in Information Technology or Networking
    • Excellent communication and written skills
    • Experience as a Help desk/Service Desk Technician or other customer support role favourable
    • Tech savvy with working knowledge of office automation products, databases and remote control
    • Good understanding of computer systems, mobile devices and other tech products
    • Ability to diagnose and resolve basic technical issues
    • Customer-oriented, ability to multi-task and work individually and team environment
    • Current WA driver's licence
    • Australian Citizenship / Permanent Residence status
    Responsibilities will include, but will not be limited to:
    • Serving as the first point of contact for users seeking technical assistance over the phone or email and ServiceDesk system
    • Managing, monitoring and updating ServiceDesk system
    • Performing remote troubleshooting through problem solving and diagnostic techniques
    • Building and deploying IT desktop and ancillary hardware and software
    • Directing unresolved issues to the next level of support personnel
    • Providing accurate information on IT products or services
    • Recording incidents, problems and their resolution in the Support database
    • Following-up and updating end-user status and information
    • Passing on any feedback or suggestions by users to the appropriate internal team
    • Identifying and suggesting possible improvements on procedures
    • Maintaining technical support documentation
    City Toyota prides itself on being an employer of choice. While our large teams are dedicated to providing exceptional customer service, we also provide unmatched support and dedication to each individual team member.

    If you think you have what it takes to join our motivated team, APPLY now to fill in the online application form.

    Please Quote Reference Number 83535

    Please Complete the Details in our Form Below

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    Please Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in Australia?

    (Q2) Do you hold a relevant tertiary qualification in IT (Diploma level of higher)?

    Yes

    No

    (Q3) Do you have previous experience as an IT Help Desk / Service Desk Technician?

    Yes

    No

    (Q4) Do you hold a current Drivers Licence?

    Yes

    No

    (Q5) Based on your experience, what is your salary expectation?

    (Q6) Where are you current living?

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