Diploma in IT or Networking (or higher qualification)
Knowledge of automation products, databases & remote control
Join the growing team at City Toyota in Northbridge
City Toyota is part of the Sci-Fleet Group which has been operating in the motor industry for over 40 years and has grown to encompass numerous automotive franchises across the country including multiple high performing Toyota dealerships.
We are currently seeking the expertise of an experienced IT Help Desk / Service Desk Technician to join our team.
This role will initially be based in Northbridge, however there are plans to relocate the position to Bayswater in the future.
In this role you will provide initial triage support for level 1 computer and systems issues. This may require engaging with internal and external stakeholders to troubleshoot and resolve issues involving systems software and infrastructure. You will answer queries on basic technical issues (hardware and software) and offer advice to solve them.
To be considered for this opportunity, you will need to demonstrate:
Minimum of a Diploma in Information Technology or Networking
Excellent communication and written skills
Experience as a Help desk/Service Desk Technician or other customer support role favourable
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Customer-oriented, ability to multi-task and work individually and team environment
Current WA driver's licence
Australian Citizenship / Permanent Residence status
Responsibilities will include, but will not be limited to:
Serving as the first point of contact for users seeking technical assistance over the phone or email and ServiceDesk system
Managing, monitoring and updating ServiceDesk system
Performing remote troubleshooting through problem solving and diagnostic techniques
Building and deploying IT desktop and ancillary hardware and software
Directing unresolved issues to the next level of support personnel
Providing accurate information on IT products or services
Recording incidents, problems and their resolution in the Support database
Following-up and updating end-user status and information
Passing on any feedback or suggestions by users to the appropriate internal team
Identifying and suggesting possible improvements on procedures
Maintaining technical support documentation
City Toyota prides itself on being an employer of choice. While our large teams are dedicated to providing exceptional customer service, we also provide unmatched support and dedication to each individual team member.
If you think you have what it takes to join our motivated team, APPLY now to fill in the online application form.