Customer Liaison Officer
Forrestfield, Full Time, Customer Service
Please Quote Reference Number 95940
  • Join us in an integral role at the forefront of our business
  • Amazing career opportunity in the transport and logistics industry
  • Sands Fridge Lines value our staff, and provide a supportive working environment

    • The Opportunity

    Sands Fridge Lines are currently seeking an immediate start for a qualified and experienced Customer Liaison Officer. Working within a team environment to ensure the valued relationships between our company and customers is well nurtured and supported. Communicating requirements and needs to the business to ensure we meet and exceed the customers expectation for the business delivery. Reporting to the Customer Service Manager this is an integral role at the forefront of our business. 

    Rotating Roster (2 weeks Early Morning Shift, 2 x weeks Morning Shift):
    • Early Morning Shift - 6:00am - 2:30pm
    • Morning Shift - 8:30am - 5:00pm
    The Team

    Our small but dynamic customer service team is headed up by Kate. As a leader she believes in upskilling her people and offering opportunities for professional development. While this team works incredibly hard, they have a lot of fun along the way and love nothing more than "delivering" an exceptional customer experience.

    To be successful, you will have:
    • Experience within the transport and freight industry advantageous
    • Extensive experience within a customer service environment
    • Resilient personality and ability to be adaptable within ever changing environments
    • Clear and concise communication skills demonstrated both verbally and written
    • Ability to be pro-active with your workload and time management
    Key responsibilities include but are not limited to:
    • Communicate clearly and effectively with customers by understanding their needs and being able to gather the necessary information required for the business
    • Provide a high level of customer service using a variety of platforms (emails, telephone etc)
    • Developing of strong relationships both internally and externally
    • Ensure departmental communications and awareness surrounding issues and workflows
    • Resolve customer issues, to create and ensure customer retention within the business
    Why join the Sands Family:
    • Work for a WA family-owned and operated business
    • Its not just a job but a career opportunity in transport and logistics 
    • No two days are the same!
    • Weekly pay cycle!
    • Supportive working environment, focused on personal development.
    The Company

    Sands Fridge Lines (Sands) is a family-owned business, a leader in providing chiller, frozen and ambient warehousing, and transport distribution services throughout metropolitan and regional WA.  We have a proud history and place our staff and their safety in our workplace first.

    To Apply

    If you believe this, is you, you meet the above requirements and wish to be considered for the role, click on 'Apply for this Job' and submit your resume with at least two contactable referees.

    Please note that successful applicants must be eligible to work in Australia full time and willing to undergo a pre-employment medical and provide a clean drug and alcohol screening result.

    Please note that only shortlisted applicants will be contacted.
    Please Quote Reference Number 95940

    Please Complete the Details in our Form Below

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    Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in Australia?

    (Q2) Do you have a current Australian drivers licence?

    (Q3) How many years experience do you have in a customer service role?

    (Q4) Do you have experience in the Transport industry?



    (Q5) What is your salary expectation for this role?

    (Q6) Where are you currently living?

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