At Swan Hill Mazda, KIA and Toyota we are a locally family-owned businesses who pride ourselves on delivering exceptional service and creating a positive experience for our customers and team. We are dedicated to maintaining the highest standards in the automotive industry and we are looking for a skilled Service Manager to join our dynamic team. If you are passionate about customer service and have a proven track record in managing teams effectively, we want to hear from you!
Position Overview:
As the Service Manager, you will be responsible for overseeing daily operations within our service department. You will manage our team of service personnel to ensure that customer inquiries and aspects of service delivery are handled promptly and effectively. As well as manage our workshop and pre delivery team. Your leadership will be key in enhancing our service standards and achieving customer satisfaction.
Key Responsibilities:
Lead and manage the service team to achieve department goals and KPIs.
Develop and implement service strategies to improve customer satisfaction and operational efficiency.
Train, mentor, and evaluate staff performance to foster a positive team environment.
Handle customer complaints and feedback with professionalism and resolve issues swiftly.
Collaborate with other departments to ensure alignment of service delivery and company objectives.
Monitor market trends and competitors to continuously improve service offerings.
Prepare reports on service performance and customer feedback for management review.
Qualifications:
Proven experience in a service management role or similar position - Automotive or Truck Mechanical background is a must
Strong leadership and team management skills.
Excellent communication and interpersonal abilities
What We Offer:
Competitive salary based on experience and KPI achievement bonuses
Opportunities for professional development and career growth.
A supportive and inclusive work environment.
How to Apply:
If you are ready to take on a leadership role and make a significant impact on our service team, please submit your resume and a cover letter detailing your experience.
Or for a confidential or after-hours chat call Sebastian Parseghian on 0411 525 663.
Application Deadline: 26th of May 2025
Join us at Swan Hill Mazda & KIA and be a part of a team that values excellence in service!
