| Haymarket, NSW 2000, Full Time, IT Jobs |
Vacancy Listing Dates 2/05/2025 to 30/05/2025
Please Quote Reference Number 11803 |
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Seeking an experienced Implementation Manager
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Competitive remuneration on offer
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Join the Yotpo Australia team in Sydney
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As an Implementation Manager, you will be responsible for guiding customers through one or more of Yotpo's product setups, including: building initial program strategies or campaigns, integrations, training, testing, and project management. Our customers vary in size and industry, so we are looking for motivated team members who have strong communication and project management skills, a passion for helping people, an interest in problem-solving with a solutions oriented mindset, and the flexibility to help with a variety of projects.
You will:- Serve as the main point of contact for customers from deployment to launch to ensure a successful implementation process for Yotpo's products
- Oversee the technical setup for customers, ensuring efficiency and adherence to project plan and timeline
- Conduct training and education sessions for customers via phone and videoconference to help them effectively use Yotpo products
- Provide strategic guidance on initial program strategies and campaigns using Yotpo's products
- Continuously improve and scale the Yotpo implementation process
- Act as liaison between customers and the Yotpo sales, product, support, professional services, and customer success teams to address roadblocks and solutions during onboarding
About You:- You have a minimum Bachelor Degree level qualification
- You've obtained at least 12 months' experience in a similar role.
- You're a great relationship manager and excel talking to VP- and C-suite leaders
- You can manage simultaneous software implementations for multiple clients
- You can research, troubleshoot and solve complex software issues
- You can effectively project manage and create organized plans that ensure customer success post-onboarding
- You can accurately synthesize client requests and questions, convey them to cross-functionally stakeholders, and work together to move implementations along
Why Yotpo?:- Work with a dynamic and innovative team in a leading company in the industry.
- Opportunity to make a significant impact on our customers' success and our implementation processes.
- Competitive salary and benefits package.
If you are a motivated individual with strong communication and project management skills, we encourage you to apply and be part of our team!
Apply now through our online application form.
Yotpo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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| Please Quote Reference Number 11803 |
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