| Solutions Engineer / Systems Analyst |
| Haymarket, NSW 2000, Full Time, IT Jobs |
Vacancy Listing Dates 2/05/2025 to 30/05/2025
Please Quote Reference Number 11804 |
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Seeking an experienced Solutions Engineer / Systems Analyst
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Competitive remuneration on offer
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Join the Yotpo Australia team in Sydney
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As a Solutions Engineer, you will be our clients' technical expert, guiding them through the implementation and optimization of our product suite. Your role is essential for installing confidence in our merchants and ensuring they can leverage Yotpo's solutions to drive their business goals.
What you'll get to do:- You will own the technical onboarding process for new clients, ensuring seamless integration with Yotpo's platform and overseeing any issues that arise during implementation through to resolution.
- Customize technical solutions to meet a client's business needs, by investigating and analysing their needs, balancing tailored advice on best practices and optimization with development resources and project timelines.
- Bridge the technical-business gap with your clients by partnering with high-level business stakeholders to understand their strategic vision for their brand's e-commerce strategy and then guiding their technical counterparts to transform that vision into reality through the deployment of functional solutions.
- Validate integration progress and data transference by working with our data teams and scripting tools.
- Diagnose and resolve complex technical issues, working closely with our Support, Product, and R&D teams to develop functional specifications to ensure that the resolution provides a short-term fix and long-term stability.
- Communicate client feedback and product enhancement requests to internal teams, contributing to continuously improving Yotpo's offerings based on market trends.
- Partner with Sales, Sales Engineering, Partners, and Customer Success teams to ensure a unified approach to client management.
About You:- A minimum Bachelor Degree level qualification
- At least 12 months experience in a technical go-to-market role such as Solutions Engineer, Technical Account Manager, or similar, with a track record of successful project delivery and client satisfaction.
- Hands-on experience with web technologies (JavaScript, HTML, CSS, SQL) and APIs, particularly within the SaaS or eCommerce space. Experience with Python is a plus.
- Excellent organizational and interpersonal skills with the disposition to work independently, take ownership of projects and initiatives to see them through to completion and prioritize and manage multiple tasks simultaneously.
- Ability to anticipate challenges and proactively communicate their implications to all stakeholders (technical, non-technical, internal, external) to manage expectations and mediate escalations.
- Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non-technical stakeholders.
Why Yotpo?:- Work with a dynamic and innovative team in a leading company in the industry.
- Opportunity to make a significant impact on our customers' success and our implementation processes.
- Competitive salary and benefits package.
If you're a motivated individual, with strong communication and project management skills, we encourage you to apply and be part of our team!
Apply now through our online application form.
Yotpo is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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| Please Quote Reference Number 11804 |
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