| Automotive Service Advisor |
| Rydalmere, NSW, Full Time, Automotive |
| Please Quote Reference Number 12546 |
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Big Dealership, Big Opportunities!
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Attractive remuneration including commission + vehicle
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Join Our High-Energy Service Team at a Leading Multi-Franchise Dealership!
Thomson Automotive are on the hunt for a motivated and customer-focused Service Advisor to join our dynamic team at one of the busiest and best-equipped multi-franchise dealerships in the region. If you're passionate about delivering top-notch service, thrive in a fast-paced environment, and want to work with great people and multiple leading vehicle brands - this is the opportunity for you!
Why join us?:- Work with a well-established, multi-franchise dealership - multiple brands, high volume, and room to grow
- Be part of a modern, high-performing service team in a professional, well-equipped environment
- Enjoy the convenience and status of a fully maintained company car as part of your role
- Earn more with our competitive commission plan for upsells, customer satisfaction, and performance targets
- Monthly or quarterly bonuses based on team and individual KPIs
- Friendly, experienced team with managers who back your success
- Ongoing coaching and training to improve your skills and customer service impact
- Opportunities to upskill with OEM training, service advisor certifications, and career pathways into senior roles
- Cross-brand exposure - gain knowledge across multiple vehicle makes and service systems
- Work with top-tier software, systems, and processes to streamline your day
- In-house workshop control, technical support, and strong admin processes - so you can focus on the customer
- Internal promotions encouraged - multiple departments and roles under one roof
You'll be responsible for:- Greeting customers professionally and assisting them with service bookings, drop-offs, and enquiries across multiple vehicle brands.
- Accurately identifying service needs through customer communication, vehicle history, and basic diagnostics.
- Preparing repair orders (R.O.s) with detailed descriptions of customer concerns and required work.
- Liaising with technicians and workshop controllers to ensure smooth job flow and accurate job status updates.
- Keeping customers updated throughout the day on job progress, approvals, and any changes.
- Checking off completed jobs for accuracy, ensuring all work has been completed and vehicles are ready for handover.
- Managing follow-up calls and customer satisfaction surveys to maintain CSI (Customer Service Index) targets.
- Coordinating loan cars and transport where needed, ensuring smooth customer experience.
- Assisting with end-of-day balancing, invoicing, and cash handling when required.
- Maintaining knowledge of multiple franchise service schedules, recalls, and campaign requirements.
- Ensuring compliance with dealership processes, WHS regulations, and manufacturer standards.
- Maintaining Customer CSI customer follow ups
To be considered you'll need to have at least 2 years experience as a Vehicle Service Advisor, a valid, clean drivers licence and have good time management and problem solving skills.
Ready to join a reputable business with a steady flow of work, repeat customers, and franchise backing? APPLY NOW with an up to date CV and Cover Letter.
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| Please Quote Reference Number 12546 |
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