| Customer Experience Consultant |
| Full-Time, Flexible for the Right Candidate(s) |
| Please Quote Reference Number 15686 |
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Customer Experience Consultant - Service Department
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No Auto Experience Required
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Join Tilford Auto Group | Hobart (City Location)
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At Tilford Auto Group, we are redefining what service looks like in the automotive industry.
As part of our Culture of Excellence initiative, we are seeking three Customer Experience Consultants to join our City Service team. This is not a traditional "Service Advisor" role - this is a frontline customer experience position focused on communication, organisation and delivering on promises.
With over 60 years in business and representing multiple leading brands, Tilford is committed to delivering a professional, structured and customer-first service experience.
About the Role
As a Customer Experience Consultant, you will be the primary point of contact for our service customers, ensuring their experience is smooth, transparent and professional from arrival through to vehicle handover.
You will play a key role in:- Greeting customers promptly on arrival (driveway and front counter)
- Managing customer updates throughout the day
- Coordinating service progress communication
- Preparing invoices and explaining completed work
- Delivering a professional and confident final handover experience
This role sits at the heart of our customer journey and is critical to achieving our high Customer Experience (CX) standards.
Working Hours:- Rotating roster:
- 7:30am - 4:00pm
- 8:30am - 5:00pm - Full-time positions (flexibility considered for the right candidates)
What We're Looking For
We are open to both experienced automotive advisors and candidates from strong customer service backgrounds such as:- Hospitality
- Retail
- Customer service environments
- Front-of-house roles
You do not need automotive experience - we will train the right people.
Key qualities we value:- Strong communication skills
- Organisation and attention to detail
- Professional presentation
- Ability to remain calm in a fast-paced environment
- Genuine care for customer outcomes
- Team-first mindset aligned with a Culture of Excellence
What Makes This Role Different
This is not a high-pressure sales role.
It is a structured, process-driven position focused on:- Customer communication
- Operational coordination
- Delivering on time promises
- Creating a consistently professional experience
You will be supported by an experienced leadership team and clear operational systems designed to help you succeed.
Salary & Benefits:- $70,000 - $80,000 salary (depending on experience)
- Monthly KPI incentives linked to team Customer Experience (CX) scores
- Supportive team culture
- Structured training and onboarding
- Career development opportunities within a growing multi-franchise dealership
Why Join Tilford Auto Group?:- 60+ year established and respected automotive group
- Strong leadership and clear operational direction
- Investment in systems, people and customer experience
- A workplace focused on professionalism, accountability and team alignment
We are building a team that takes pride in delivering an exceptional customer experience - every interaction, every day.
Apply Now
If you are passionate about customer service, enjoy working in a professional team environment, and want to be part of a business committed to excellence, we would love to hear from you.
Apply now to careers@tilford.com.au with your resume and a brief cover note outlining your customer service experience.
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| Please Quote Reference Number 15686 |
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