| New Vehicle Delivery Co-Ordinator |
| Full Time, Automotive | Customer Experience | Sales Operations |
| Please Quote Reference Number 16689 |
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Ensure a seamless customer experience from sale to delivery
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High attention to detail and organisational ability
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BYD Gold Coast & BYD Burleigh
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About Us
BYD on the Gold Coast belongs to a progressive automotive group committed to setting new standards in customer experience.
We take pride in our professionalism, innovation, and providing a seamless, transparent car-buying journey for every customer.
About the Role
Due to sustained growth across the Group, an exciting opportunity exists for a Customer Journey Co-ordinator to join our high-performing team across BYD Gold Coast and BYD Burleigh.
This role is critical in delivering a seamless customer experience from point of sale through to vehicle delivery, ensuring clear communication, operational efficiency, and a premium standard at every touchpoint.
You will act as the central coordination point between Sales, Finance, and Delivery, supporting both customers and internal teams to ensure a smooth and professional journey.
Key Responsibilities:- Manage customer communication post-sale through to delivery
- Send welcome emails and provide ongoing updates on vehicle orders and delivery timelines
- Respond to customer enquiries relating to order status and delivery
- Coordinate with Sales, Business Managers, and Delivery Teams to ensure smooth deal progression
- Maintain accurate records in CRM / Sales systems
- Track vehicle orders, incoming stock, and delivery schedules
- Identify and escalate potential delays or issues
- Support process consistency and operational efficiency across both dealerships
Skills & Experience:- Previous experience in customer service, administration, or automotive industry
- Strong communication skills (written and verbal)
- High attention to detail and organisational ability
- Ability to manage multiple tasks and deadlines
- Confident working across multiple teams and stakeholders
- Experience with CRM systems (preferred but not essential)
What's on Offer:- Join a progressive and growing organisation - Prestige Automotive Group
- Opportunity to contribute to a growing and evolving business
- Career development and progression opportunities
- Modern systems and structured processes
If this sounds like an opportunity you could take ownership of, APPLY NOW through our online application form.
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| Please Quote Reference Number 16689 |
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