| Fyshwick, ACT, Full Time, IT Jobs |
Vacancy Listing Dates 3/07/2026 to 31/07/2026
Please Quote Reference Number 17475 |
| Experienced Knowledge Manager wanted |
| Unit 11, 15-21 Beaconsfield Street Fyshwick ACT 2609 Australia |
| Join the team at Spec Services Operations Pty Ltd |
About Us:
Spec Services is an Australian-owned commercial cleaning and facilities management company providing cleaning, maintenance, restoration, and specialist cleaning services across commercial buildings, schools, hospitals, government facilities, data centres, warehouses, construction sites, and other high-compliance environments. The company delivers both routine and specialised services, including commercial cleaning, construction cleaning, high-access cleaning, pressure washing, data centre cleaning, flood and water damage remediation, mould remediation, asbestos removal, hazardous and biohazard cleaning, forensic and trauma cleaning, decontamination services, and emergency response cleaning.
Operating in highly regulated environments, Spec Services maintains a strong focus on workplace health and safety, quality assurance, environmental compliance, risk management, and continuous improvement. The business relies on structured procedures, site-specific work instructions, training systems, and compliance frameworks to ensure safe, consistent, and high-quality service delivery across multiple client sites. As the company continues to expand its operations, workforce, and geographic presence, effective management of operational knowledge, procedures, compliance requirements, and training resources is essential to supporting business growth and maintaining service excellence
Position Overview:
We are excited to announce the position of Knowledge Manager at Spec Services. This full-time role is responsible for the development, implementation, management, and continuous improvement of the organisation's knowledge management framework, including policies, procedures, Standard Operating Procedures (SOPs), training resources, and operational documentation across wide variety of cleaning and facilities management operations whether specialized or unspecialised. This is role is critical for successfully negotiating new cleaning contracts, compliance, internal controls and risk management.
The Knowledge Manager is responsible for ensuring that operational knowledge, compliance documentation, safety procedures, client requirements, and business processes are accurately documented, maintained, readily accessible, and effectively communicated to the management and across the organisation. The role supports operational efficiency, workforce capability, compliance requirements, continuous improvement initiatives, and consistent service delivery by facilitating the effective capture, retention, governance, and transfer of organisational knowledge across all contract sites and business functions.
Tasks & responsibilities:- Develop, implement, and maintain the organisation's knowledge management framework, ensuring that operational procedures, compliance requirements, specialised cleaning methodologies, training resources, and best-practice standards are consistently applied across commercial cleaning, construction cleaning, healthcare facilities, schools, government sites, data centres, high-access cleaning, flood and mould remediation, hazardous cleaning, biohazard remediation, and decontamination operations.
- Establish, manage and update centralised knowledge repositories for Standard Operating Procedures (SOPs), Safe Work Method Statements (SWMS), training materials, compliance documentation, client-specific requirements, quality assurance procedures, and operational guidelines.
- Develop, review, and maintain best-practice guides, Standard Operating Procedures (SOPs), work instructions, training resources, and knowledge materials relating to commercial cleaning, construction and builders cleaning, education facilities, healthcare and hospital cleaning, government facilities, data centre cleaning, high-access cleaning, pressure washing, flood and water damage remediation, mould remediation, asbestos and hazardous materials management, biohazard and trauma cleaning, decontamination services, and other specialised cleaning and facilities management services provided by the organisation.
- Analyse operational processes, service delivery workflows, audit outcomes, incident findings, and stakeholder feedback to identify opportunities for standardisation, continuous improvement, and knowledge retention.
- Collaborate with Operations Managers, Supervisors, Quality Assurance personnel, and other stakeholders to capture operational knowledge and ensure organisational procedures accurately reflect current operational, compliance, and client requirements.
- Design, coordinate, and maintain induction, onboarding, training, and knowledge-sharing programs to support workforce capability, operational consistency, and compliance across multiple sites and service lines.
- Develop and maintain training resources and procedural documentation relating to workplace health and safety requirements, specialised cleaning methodologies, hazardous materials handling, equipment operation, chemical management, and site-specific operational requirements.
- Maintain competency frameworks, training matrices, certification records, and knowledge resources to support employee readiness for specialised works requiring licences, clearances, certifications, and mandatory training.
- Develop and maintain document control systems, including version control, review schedules, approval processes, and document distribution procedures to ensure information remains accurate, current, and accessible.
- Monitor changes to workplace health and safety legislation, environmental requirements, quality standards, industry guidelines, and client contractual obligations, and coordinate updates to organisational documentation and knowledge resources accordingly.
- Review compliance audits, incident reports, corrective actions, and operational performance data to identify knowledge gaps and recommend improvements to policies, procedures, training resources, and organisational practices.
- Facilitate the transfer of critical operational knowledge across sites, projects, departments, and geographic locations to support business continuity and organisational growth.
- Coordinate the communication and implementation of updated policies, procedures, operational standards, compliance requirements, and best-practice guidelines throughout the organisation.
- Conduct site visits across multiple locations to deliver hands-on training, coaching, and operational support to teams.
- Undertake any other duties as reasonably required to perform the role.
- Always Represent Spec Services in a professional manner.
Essential Skills:- Strong knowledge management and document control skills.
- Excellent analytical, problem-solving, and process improvement abilities.
- Ability to develop and maintain SOPs, policies, procedures, and training materials.
- Strong written and verbal communication skills.
- High attention to detail and accuracy in maintaining organisational information.
Qualifications and Experience:- Bachelor's degree or Higher in Business, Information Technology, Facilities Management, or a related field
- Required at least two (2) years of relevant experience
- National Police Check (or willingness to obtain)
Important Information:- Successful candidates may be required to undergo a pre-employment medical assessment, including drug and alcohol screening.
Benefits & Remuneration:- Salary commensurate with experience. $80,000 to $85,000 plus guaranteed superannuation.
Apply now through our online application form.
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| Please Quote Reference Number 17475 |
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