| Administration & Customer Service |
| Kilsyth, Full Time, Admin/Office |
| Please Quote Reference Number 17484 |
| Full-time, stable office role with training provided |
| Supportive team environment with room to learn and grow |
| Strong work-life balance with early Friday finish |
About the Role
We're looking for a reliable and organised Administration & Customer Service team member to join our team in Kilsyth.
This is a great opportunity for someone who enjoys being busy, staying organised, and working as part of a team. You'll help support the flow of jobs from customer enquiry through to production and delivery, making sure everything runs smoothly behind the scenes.
No industry experience is needed - just a positive attitude, willingness to learn, and good attention to detail.
About Us
Flatpack Kitchens has been operating since 2003 and is a leader in the design, manufacture, and supply of flat pack cabinetry.
We're a systems-driven business that focuses on training and developing our people. Many of our team started with no industry experience and have grown into long-term roles within the company.
What You'll Be Doing
In this role, you'll be responsible for supporting both the office and warehouse teams with day-to-day coordination, including:- Answering incoming phone calls and handling customer enquiries
- Managing email correspondence and internal messages
- Checking and processing sales orders
- Preparing job orders for production
- Printing, organising, and maintaining job documentation
- Monitoring job progress and updating estimated completion times
- Liaising with production and warehouse teams
- Assisting with stock control and monitoring inventory levels
- Ordering appliances, hardware, and materials from suppliers
What We're Looking For:- Highly organised with strong attention to detail
- Clear and confident communication skills (phone and email)
- Ability to manage multiple tasks and priorities
- Logical thinker who can follow processes and solve problem
- Positive attitude and willingness to learn
- Reliable, consistent, and team-focused approach
Previous experience in administration or customer service would be helpful, along with basic Excel or system experience. Exposure to construction, manufacturing, or cabinetry environments is also a bonus, but not required.
What You'll Get:- Full training provided (no prior industry knowledge required)
- Stable full-time role in an established business
- Supportive, team-based environment
- Opportunity to grow into broader operational responsibilities
- Exposure to end-to-end workflow and production systems
- Strong work-life balance
- 4-week Christmas shutdown
This is a full-time role, working Monday to Thursday from 8:00am to 4:30pm, and Friday from 8:00am to 2:30pm.
If you're reliable, keen to learn, and ready for a new opportunity, we encourage you to apply.
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| Please Quote Reference Number 17484 |
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