Client Services Administrator
Fremantle
Please Quote Reference Number 17600
  • Experience in an accountancy practice highly regarded
  • Full on-the-job training available
  • Join one of Fremantle's most established & respected professional services firms

    • FAJ ("Where People Count") has been supporting businesses, families and individuals since 1930. As Fremantle's largest accounting firm, our team of more than 50 professionals provides accounting, taxation, audit, SMSF, bookkeeping, advisory and mortgage broking services to a diverse and loyal client base.

    We're looking for a Client Services Administrator to join our Fremantle team. This is an excellent opportunity to build a long-term career within a professional services environment, supporting clients, accountants and business operations while developing valuable technical and administrative skills.

    Whether you already have experience in an accounting practice or are looking to establish a career in professional services administration, we offer comprehensive training, ongoing support and genuine career development opportunities.

    About the Role

    As a Client Services Administrator, you will play an important role supporting our accounting team and delivering outstanding service to our clients.

    This position offers a variety of responsibilities across client administration, compliance support and day-to-day practice operations. No two days are the same, and you'll gain exposure to a wide range of business and regulatory processes.

    Key responsibilities include:
    • Supporting accountants and advisers with administrative and client service activities
    • Scheduling client appointments and managing client communications
    • Maintaining accurate client records and databases
    • Liaising with government agencies including the Australian Taxation Office (ATO) and ASIC
    • Assisting with the establishment and administration of companies, trusts and self-managed superannuation funds (SMSFs)
    • Managing and processing client correspondence received from the ATO
    • Preparing invoices and supporting workflow administration
    • Providing reception relief when required
    • Assisting with general office administration and team support
    Training will be provided in a range of industry-leading software platforms including MYOB, CAS360, BGL, FYI and iPractice Hub.

    About You

    We're looking for someone who is organised, professional and enjoys working in a team environment.

    To be successful in this role, you will demonstrate:
    • Strong attention to detail and a commitment to accuracy
    • Excellent organisational and time management skills
    • A positive, proactive and can-do attitude
    • The ability to follow processes while also working independently
    • Strong written and verbal communication skills
    • Confidence learning and using technology and business software
    • A willingness to learn and develop professionally
    • A client-focused approach and commitment to delivering excellent service
    Previous experience within an accounting, legal or professional services environment will be highly regarded but is not essential.

    Why Join FAJ?

    At FAJ, we're committed to providing a supportive and rewarding workplace where people can build long-term careers.

    We offer:
    • Comprehensive on-the-job training
    • One-on-one mentoring and support
    • A collaborative and friendly team environment
    • An open-door culture with approachable leadership
    • Exposure to a variety of clients, industries and business structures
    • A strong focus on technology and innovation
    • Genuine opportunities for career development and promotion
    • A stable, long-term career path
    • Flexible and enjoyable working conditions
    • A social and supportive workplace culture
    • A relaxed Fremantle location
    Most importantly, you'll join a firm known for its strong team culture, excellent staff retention and commitment to helping people grow professionally.

    About FAJ

    FAJ is a long-established accounting and advisory firm providing taxation, accounting, audit, bookkeeping, SMSF, advisory and mortgage broking services.

    With a team of over 50 people and a reputation built over more than 95 years, we are proud to be Fremantle's largest accounting firm. Our success is built on strong client relationships, practical advice, innovative thinking and a genuine commitment to our people.

    FAJ is an equal opportunity employer and welcomes applications from people of all backgrounds.

    To apply, please submit your current resume and cover letter.

    Reference Number: 17600

    Please note:
    • Applications are open to Australian Citizens and Permanent Residents only.
    • Only shortlisted applicants will be contacted.
    • No phone enquiries please.
    • No recruitment agencies.

    Please Quote Reference Number 17600

    Please Complete the Details in our Form Below

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    Complete this Additional Questionnaire:

    (Q1) Which of the following statements best describes your right to work in Australia?

    (Q2) How would you rate your English language skills?




    (Q3) Have you worked in an accountancy firm previously?



    (Q4) How many years experience do you have in an Administration or Client Services role?

    (Q5) What is your salary expectation for this role?

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